Dedicated Account Representative

Starting from day one, you will have a single account representative to provide the personal attention you need. In fact, our account reps become so invaluable, clients soon think of NCS the way we think of them: as partners.

Your account representative oversees and coordinates all activities related to your publication:

• Communication — Serving as your single point of contact, your rep will act as your liaison for all departments. She will also keep you informed of industry happenings and new developments.
• Scheduling — Your rep will coordinate label runs, invoices, renewals, and direct mail campaigns to ensure they are executed with the utmost personal attention.
• Planning — Helping you plan and setup new promotional campaigns and offering proven industry advice are among the many ways your rep is here to see you succeed.
• Education — Your rep takes pride in properly educating our customer service and info tech departments on your unique policies and marketing initiatives.

Customer Relationship Management

We understand that circulation is all about managing the relationships you have with your subscribers. Our courteous, professional customer service staff is here to give your customers the “white glove” treatment.

• Toll-free in-bound telephone service — A dedicated toll-free number answered with the name of your magazine by staff who intimately know your publication.
• In-bound and out-bound email — Stay in touch with your subscribers with email-based confirmations, renewal opportunities, and newsletters. Inbound customer emails are handled with the same timely professionalism as in-bound calls.
• Web-based account center — A branded, themeable web-based account center is available for your subscribers to renew, change addresses, and report problems at any hour of the day.
• Unified web experience — By integrating with our gateway API , provide access to subscriber-only web content or digital editions of your publication.

“Worry Free” Circulation Fulfillment

NCS provides the tools you need to satisfy current customers and expand your subscriber base. We worry about the day to day hassles of your circulation, so you can focus on what you do best: Publishing.

• Full Subscriber File Maintenance — From up-front order processing and invoicing to label production and customer service, we handle the day-to-day maintenance of your circulation file. Explore the many extra touches we provide.
• Real-time, comprehensive reporting — We offer an extensive collection of reports. All reports are available 24/7 online via our client portal. See how our reporting package stacks up.
• Complete ABC/BPA audit support — Circulation audits are a fact of life for many publishers. As your fulfillment provider, NCS generates the necessary record-keeping and reporting to successfully complete your audits on-time, every time.
• Warehousing and back-issue fulfillment — Our spacious facilities provide ample storage of mailing supplies and back-issues. Supplies are kept in close proximity to our back-office operations to quickly and seamlessly transition from blank stock to “in-the-mail” letter pieces.
• Complete mail and letter shop functions — With an arsenal of letter shop equipment and years of experience, NCS is prepared to be your single source for all mailing and letter shop needs.